New subscription, phone not working

[DJohnson9797]

Hello Public mobile,

I changed the phone plan on my phone.   Since doing it two days ago, I cannot phone out with it.  When trying to phone, it gives the message "the phone is not activated on the network"

Can someone please give me an idea of what is wrong or how can Public Mobile fix it?

Thanks.

[softech · Accepted solution]

@DJohnson9797  

Did you check My Account and confirm if it showing the new plan yet?  Please login My Account again using Incognito mode and check what is the plan details showing.  Also, check Payment History log to confirm if PM took the correct plan amount:  https://myaccount.publicmobile.ca/en/account/payment/payment-history

Next, try to reboot your phone first.  The click Reset all networks and see if it helps.  Please note this will also delete your saved Wifi and Bluetooth connection.  But you can easily add them back.

If that does not help, please open ticket with PM support:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@DJohnson9797  First try rebooting the phone see if that helps if not please message support to get fixed on there end 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<