Port Number but lost phone

[Andrew26]

I have to reactivate the process to port my number. However my previous phone is lost, so I can't access my old IMEI # or sim numbers to complete a ticket, and I can't receive a text message to gain full access to my Public Mobile account. Any advice on what to do next?

[softech]

@Andrew26 you are porting out from PM or porting into PM?  The process and how to engage support would be different

if you just want to access PM's My Account first,   Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Andrew26  There a number for live support to restart the port request for you . Will send it private message as we are not allowed to post it here 

if you need further assistance from support here’s the link 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

Adding , just use account number from old provider . Don’t ever give the IMEI number this just seems to cause more hiccups then anything and it’s not needed