paying too much!!!

[jameshealy]

I have been around long enough to have a bill each month for $11.25. But for the past 4 months my bills went back up to $17.25 a month. P.M. is, up until now, has "stolen" $24.00, right? 

[Meow]

Wrong! Nobody stole anything from you.

You were out of a loop (visiting this site at least once a month would redeem that) and you were not aware of REMOVAL of ALL monetary rewards received every 30 days.

Now we are all on points which you have to accumulate until you get at least 15 which you could convert to money and apply to your bill.

[slusagm]

your old rewards is money saving every month has ended in May.  You are now earning Public points. You pay the amount in full first and PM gives you 5% in points. you need to collect to 15 points to redeem $15

[softech]

@jameshealy 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
• Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points