yesterday
I have been around long enough to have a bill each month for $11.25. But for the past 4 months my bills went back up to $17.25 a month. P.M. is, up until now, has "stolen" $24.00, right?
yesterday - last edited yesterday
Wrong! Nobody stole anything from you.
You were out of a loop (visiting this site at least once a month would redeem that) and you were not aware of REMOVAL of ALL monetary rewards received every 30 days.
Now we are all on points which you have to accumulate until you get at least 15 which you could convert to money and apply to your bill.
yesterday
your old rewards is money saving every month has ended in May. You are now earning Public points. You pay the amount in full first and PM gives you 5% in points. you need to collect to 15 points to redeem $15
yesterday
you might have missed the announcement back in March about the rewards system change
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points