Haven’t been able to chang plan and access acc details

[Oreo3]

Hello

when I log into my account, it lands on a page asking me to finish setting up my account

I have an account with you 

I cannot prove past that page to access my account details and to update my account. I’ve been trying this for a week.

im currently in the us and imagine I’m incurring roaming charges since I haven’t been able to change my phone plan

please help 

1 correct my login landing page so I can access my account details

2 update my plan to the current us Canada phone offer allowing phone text and data in the us and Canada - unlimited (39)

3 reverse current charges incurred while I’ve been in the us the past week

i just figured out how to submit this complaint / request for your help

i hope to hear back soon

[eddieO]

@Oreo3 it looks like you have a few things that need to be addressed. You are better off opening a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)