Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26216 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38151 Views
  • 185 replies
  • 29 Bravos

Installing ESIM on iPhone 14 pro

I cannot manage to install ESIM. Any pointers? Is there a way to get the QR code. Apple seems to prefer this. Every time I go to install there is an error unable to install ESIM.

Plindsay24 by Good Citizen / Bon Citoyen
  • 1256 Views
  • 14 replies
  • 0 Bravos

Resolved! Phone not allowing me to make calls

My phone isn't letting me make phone calls and when I try to call anyone it says "7B1 your phone is not connected to the server". It still lets me receive calls and messages and send messages but all calls show up as "No Caller ID". I requested a pla...

a1734mj by Great Neighbour / Super Voisin
  • 521 Views
  • 4 replies
  • 0 Bravos

Resolved! Still only SOS service

It seems this is a common problem.I signed on the night before last and still don't have service. I have tried the suggestions I found in this forum (remove SIM for a minute, etc) and nothing has worked. Yes, I responded to the validation SMS from my...

JazzWriter by Great Neighbour / Super Voisin
  • 677 Views
  • 6 replies
  • 0 Bravos

Porting Issue

I transferred my number from bell but it has not completed the transfer. I still cannot get any calls from my Public mobile network and I still have a bell account. I understand, that when I transferred the number, bell account was to be automaticall...

Mpar by Great Neighbour / Super Voisin
  • 553 Views
  • 6 replies
  • 0 Bravos

Calls

I just registered to PM last night and now can’t make calls. Is it because of eSIM card? How does it work? What am I supposed to do?

Reps by Great Neighbour / Super Voisin
  • 427 Views
  • 4 replies
  • 0 Bravos

@sevice not working

i just joined yesterday. i got an esim. now i cant send or receive calls or texts

Dagwan1 by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 0 Bravos

Overcharging

I signed up for an add on that was $30(?) and got charged $73 PLUS the usual monthly rate!

Jennx by Great Neighbour / Super Voisin
  • 378 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Charges

My public mobile account is being heavily charged for mobile data use when I am at home and only connected to the internet via wifi.  How do I get this fixed?

heavychevy409 by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 0 Bravos

public mobile like a fraud or cheater.

Last month June 06 public mobile charge me double. but I try to contact them but I can't because they don't have an active phone number or e-mail. What kind the business is this? no phone number no e-mail is it business? (You know Fraud people have a...

Sathiya by Great Neighbour / Super Voisin
  • 588 Views
  • 6 replies
  • 0 Bravos

Resolved! tried most of the day to send a referral.

Can't login on mobile, desktop or the app I just downloaded.  Just get errors. They ended up not wanting Public as others are same price without these issues. What is the technical problem lately? 

uselessPhone by Great Neighbour / Super Voisin
  • 546 Views
  • 5 replies
  • 0 Bravos

Resolved! Points vs rewards

I've recently discovered the point program! I've been with Public mobil for 3 years. it doesn't seem like point program is as good as rewards?

CRPM by Great Neighbour / Super Voisin
  • 679 Views
  • 6 replies
  • 1 Bravos

Resolved! Need help with transferring number

Hello, I received a text message saying there were difficulties transferring my number.I had the new Sim in my phone by mistake. Is it possible to try the transfer again now that I have the old Sim back in the phone.  

Jason_C by Great Neighbour / Super Voisin
  • 416 Views
  • 2 replies
  • 0 Bravos

Resolved! Monthly renewal of plan notification

I miss no longer receiving the monthly notification that my plan has been renewed. I like resetting my statistics at that time. 

Snow_Ball by Great Neighbour / Super Voisin
  • 750 Views
  • 8 replies
  • 2 Bravos

So sick of public mobile I can’t receive texts from my mom

Do not disturb I’ve already tried. It’s literally only my moms phone number. This is a pretty serious problem as my dad died and I actually missed the phone call thanks to you guys. This needs to be fixed right away, please send me to the right direc...

Cannot get online

I cannot get online inside the buildings, need to go outside, it’s ridiculous and frustrating 

ming1710 by Great Neighbour / Super Voisin
  • 929 Views
  • 9 replies
  • 1 Bravos

My sim wont actually work for some reason

I just bought it and tried to set it up but it wont read or something because it just says sos only and I picked a number but it wont work and I need a 6 fidget code from said number to activate my data 

Ethanc by Great Neighbour / Super Voisin
  • 588 Views
  • 5 replies
  • 1 Bravos

Resolved! Make payment

Cant find the link on which to make payment

RIFAAT by Great Neighbour / Super Voisin
  • 572 Views
  • 4 replies
  • 0 Bravos

Resolved! Wifi calling

Hi, i am moving to an area of poor cellular coverage. Does PM offer wifi calling? 

PL7 by Good Citizen / Bon Citoyen
  • 579 Views
  • 2 replies
  • 0 Bravos

Resolved! Call forward

wondering how to set up call forward on my android 

Joe132 by Great Neighbour / Super Voisin
  • 3147 Views
  • 4 replies
  • 1 Bravos

can't log in to finish account

ok i signed up for public mobile went and tried to download app but could not get it done on phone because  i cant get app on my phone but my tablet supports it but it locks me out and i already payed for service

Leonard_Giles by Great Neighbour / Super Voisin
  • 766 Views
  • 7 replies
  • 0 Bravos

Resolved! Need Help Now Please

I can not use my phone now as I had a great help from one of the community support workers that was working with  the tech to activate 2 accounts for me and we have ported our numbers from another provider and now we have no phones working. I am told...

Resolved! Number transfer

I need to transfer my number from koodo

Mike902 by Great Neighbour / Super Voisin
  • 455 Views
  • 2 replies
  • 0 Bravos

Resolved! Esim phone transfer

Hi, I need help with transferring my esim to my new iPhone. When I try transfer it, it tells me that it can’t transfer my sim and I can’t enter it. What do I do?

Jay851 by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 1 Bravos
Need Help? Let's chat.