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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 2 step verification

How to turn verification off

can't get into my account

cant get into my account

Resolved! Esim

Hi i cannot connect my esims and cannot have a ticket for someone to help me can someone contact me

Resolved! Charged twice

How do I contact customer support to get a refund after being charged twice ?

Resolved! Payment and service

What is going on with PM?? Your portal isn't working.I've been cut off even after being with you for years.Can't pay with my card , same one for years. Paid with a voucher. Still no phone!!!I will be leaving.your service, Or non service.

Added data not shownig up on my account

I added data to my account and it is not showing up. The payment did go through on my bank card.

Resolved! Paid for service and got charged but never got a confirmation

I’d like my money back please as had to sign up twice but haven’t gotten a refund for the original sign up that charged me but failed to provide service otherwise @CS_Agent

Resolved! How do you log off when on a computer?

Logging off in the app is easy but I can't figure out how to do it when I'm on a computer. Please help.

Resolved! Disable Automatic payment after transferring # and SIM out of Public

Hi I need to disable my automatic payment. However, I can't access my account after transferring SIM, although I enter properly the EverSafe code #.Kindly please let me know how to do it.Thanks

Number transfer took me too long time

I’m transferring my number from different provider since yesterday, but still my phone isn’t working on public mobile. Please help

Resolved! Locked out

Hello, My name is xxxxxxxxxxxxxxx, My phone number associated with my account is xxx-xxx-xxxx and the email associated with it as well is xxxxxxxxxxxxxxxi recently lost my phone and I got a replacement sim card but I cannot complete the identity ver...

Resolved! Can't log in my account to add roaming because I'm in the US and can't receive OTP

Is there a way to send the OTP to my email? Or disable OTP on the account? My phone can't receive any SMS messages as I am in the US.I tried the chat and I wasn't able to talk to a human I spend 20 minutes going in a loop and pressing all those optio...

cant shut down one of my accounts

I have three accounts, and I'm trying to shut down the account to which I have lost my cell phone. Everytime I try to log in it sends a code (which I need to log in) to the phone which I don't have. All I have is the account username, password and th...

I can not log in for past 3 days

Here's what I wrote on a fb post you did... here was your answer... please helpWould love to come continue subscription but I can't get into my account for the last 3 days. I was even going to add another subscription. I would love some help with thi...

New to Public Mobil

I made the switch to public and ported my number over from my previous provider. Under settings, I’ve switch to the Public Mobil E sim. I'm able to make calls, but I'm not receiving incoming calls or texts.Am I missing something?

Resolved! Connect Sim to plan

Connect Sim to plan

transfer number

I have transferred number from Fido to Public Mobile. My phone is showing my number from Fido. But I can only dial out and unable to receive number or text under Fido number. Can anyone explain what happened?

Trying to sign up: Payment Failed! Please try again or use a different payment method.

Trying to sign up and payment fails. Tried two different credit cards and both, firefox and chrome

e-sim purchase refund

I made the mistake of purchasing an e-sim and paid $28.25 only to find neither of my phones support it. I am looking for a refund but have been given the run around and page hopping only asking me to complete registration

Resolved! 40GB Canada-US

I just signed up to Public Mobile's 40 GB Canada US plan. This seems pretty obvious but I'm looking to confirm to ensure 100% accuracyThis allows us to use all 40 gigabytes, including unlimited talk and text anywhere in Canada and IN THE UNITED STATE...

Account number

Where do I find my account number?

carte Sim

J'ai payé pour un abonnement avec ESIM mais mon téléphone n'est pas compatible, alors j'ai commandé une carte SIM. Comment puis-je faire le changement? Dans l'appli, je ne peux RIEN faire. Je ne peux même pas me désabonner vu qu'ils veulent que je co...

Could we stick to the OP topic?

Resolved! What is my PUK number

What is my PUK number？I can’t call any phone right now

Resolved! Add-on expired with little usage - regular data cannibalized instead

I was heading away on a trip last month and noticed that most of my 250MB data had been used. I had some days before my plan renewed and didn't want to be caught away with no data, so I purchased an add on of 200MB. When I purchased, it indicated tha...

Resolved! Data

I recently switched to public mobile. I have a plan that has 1GB of data but when I on my data on my phone it doesn't work. Pls help me.

Resolved! System wide issues since last nights maintenance a problem!? My account fails me

I am sorry I am so frustrated and struggling. First, no 611, then no login or self serve accesses over night. My account is on hold or suspended at the end of today...has a red banner on it but I haven't been able to get into it for days. I have ...

Resolved! Prepaid payment was made June 07/2023 but service turned off June 09/2023

The Prepaid payment was made on June 07 2023 to Public Mobile as it has since I started my subscription, however on June 09 my service was turned off & I received a text message to call 611 to make a payment. I would like to be credited for my paym...

Resolved! Overcharged

I have been charge twice monthly fees and can not hold customer service

Resolved! @ Added add on by mistake

I added 3 GB data by mistake, I wanted to add 3GB US instead. Now I don’t know how to get reimbursed. I will never use it up, I don’t use up the data with the plan I am on. I tried contacting Customer Service but get an error code. Please help.

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