no service

[ljgill47]

always paid my bill by PAD now I have no service where I always have service. what's going on?

[HALIMACS]

@ljgill47 

Do you see the renewal charge on your payment card transactions and in your account payment history?

That might be a good place to start investigating. 

You might also maybe try the SIM card in another device, if available. 

[Handy1]

@ljgill47 dial *611 is your account active or on hold ? Also check 

Outage map in your area:

https://istheservicedowncanada.com/

[Chalupa_Batman]

That's why you come here to get help. We are customers just like you. Did you check your account to see if it's paid up?

[ljgill47]

could b service outage   who knows nobody  to phone

[Chalupa_Batman]

Did you check your account to see if it's been paid? Did you get notice your account was over due? Have you tried to reboot your phone? Sometimes you need to go into network settings and pick Public Mobile and reboot instead of having it on Automatic...

[JRod]

@ljgill47 

Is today anywhere near your renewal date? Any possibility of a service outage in your area? 
https://www.telus.com/en/bc/outages