Can no longer send texts

[Daisy22]

My son is on the $15/mo plan that says unlimited messaging is included, but as of 2 days ago he can no longer send texts unless on wifi. How do I fix this?

[slusagm]

start a new post and ask  🙂

[Daisy22]

No that problem was solved. Sorry. Replied to wrong post

[Daisy22]

No that problem was solved. Sorry. Replied to wrong post

[hTideGnow]

HI @Daisy22 

but your data and voice are working and just not text? SMS or MMS or both?

if MMS, remember you need to turn on data.

and what phone you have?

[slusagm]

this is an one year old post, still not work?

ask PM to help, submit ticket via Chatbot, but if you are unable to open proper Chatbot ticket, then just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Daisy22]

Tried all of those things, except trying SIM card in different phone. All of friends and family use PM and have same issue. Not going to try it with acquaintance. 

[Phil_Adelphus]

Turn off wifi and data.  Try to send the message.  The message won't send because of no data/wifi, then tap and hold the message bubble you just tried to send.  It should come up with "send as text message" then.

[Handy1]

@Daisy22  Maybe try to reboot the phone or reset network settings . Is it possible for you to test the sim in another phone to try . 

[dust2dust]

Um. Is it after sending it and then tap and hold that bubble to find the sms option.

Adding - where'd all the iphone people? Oh, right, I see.

[Daisy22]

When I try to press and hold it goes to “send with effect” no other option

[dust2dust]

Your welcome for the idea 🙂
Can you send to that contact and force the sms option (press and hold I think) and see what colour the bubble comes out as?

[Daisy22]

Ok still have problem with all but 1 contact. The phone numbers that are listed in his contacts as IMessage won’t change to sms option? Only the ones with email options as well.  

[Daisy22]

THANK YOU!  The recipients were set up as emails not phone numbers!  Problem solved!

[Daisy22]

Agreed. But that’s not happening. 

[Phil_Adelphus · Accepted solution]

If you go to Settings -> Messages is iMessage turned on?  Also as Dust2Dust said, are the recipients set as phone numbers and not email?

[Daisy22]

That’s what I thought but as soon as I type something it says iMessage needs to be enabled and won’t go any further. It won’t even let the message send. 

[Daisy22]

That’s what I thought but as soon as I type something it says iMessage needs to be enabled and won’t go any further. It won’t even let the message send. 

[Phil_Adelphus]

If SMS is enabled in settings an iPhone should automatically switch to SMS texting if sending by iMessage fails due to no data/wifi but there may be a slight delay.  But MMS (with pictures) requires data and doesn't work over wifi.

[dust2dust]

In imessage turn on send as sms and send as mms. Also to send to phone numbers, not just emails.

[hTideGnow]

HI @Daisy22 

yes, his data is maxed out $15 comes with 250 Mb of data only, if kids send pictures or video, it will use up fast

Tell him to do this, after sent, it said failed, click and hold and select send as Text and it will work

[Handy1]

@Daisy22  Yes iMessage needs data so if you turn it off and make sure sms is turned in he should be able to text without needing wifi / data 

[Daisy22]

Nope that doesn’t work. It says iMessage needs to be enabled. Probably because his data is maxed out. 

[Phil_Adelphus]

Does everything else work, such as incoming and outgoing voice calls, so you know the plan is still active?

[Handy1]

@Daisy22  Sounds like he has a iPhone turn of iMessage and have him just use sms instead