change cc info for autopay

[gobblefarb]

entered a new card for autopay how do I know it is in the system, I enrolled in auto pay again as my service was suspended and was informed next payment due was June 25/2022 which is why my account was suspended. This sounds like an on going cycle. All the pieces are there will public mobility put them together to reinstate service? 

[softech]

@gobblefarb   is your service still suspended?

To reactivate the service, you need to make a manual payment now.  

At Payment page, One time payment

Use the option "Other (Enter the desired payment amount)" and manually enter the plan amount (do not use Amount due as it will give you error) 

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once paid, click Reactivate current plan if the button is there

Then logoff My Account and reboot the phone and it should be good

[Yummy · Accepted solution]

Log-in to My Account, select Payment, click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount. Service/plan should automatically reactivate.

And it will not hurt to, once payment is completed, to log-off and reboot the phone.

Just changing card will not reactivate your service.

To verify new card you can manually add $1 to your account to confirm new card is accepted and working with PM.