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user2023
Good Citizen / Bon Citoyen

Will there be a functioning website soon that will allow me to manage my account? Note I wrote "functioning". The current website is an exercise in complete frustration. Worst website ever. Very poorly laid out and slow like molasses running uphill. I tried to change my plan today and was not able to. Tried every browser in the app store. How very disappointing. 

6 REPLIES 6

Korth
Mayor / Maire

The Telus Mobility version is just as slow. Evidently Telus can't upgrade their own prime-tier brand so I doubt they'll prioritize upgrading their third-tier subsidiary brand.

 

It's been the same forever. Since even before Telus was Telus. Great hardware running crap software.

JL9
Mayor / Maire

Ughh frustrating..oleaee streamline and modernize lol.. Wishful thinking I know 

softech
Oracle
Oracle

@user2023 There seems to be some issue with Change Plan this morning

 

Try again now. 

iliketotalk
Mayor / Maire

@user2023 I wish would be nice maybe 2030 lol

Yummy
Mayor / Maire

You can do limited things through self-serving account. It is geared more to buy add-ons but Plan change is easy to do.

Your account has to be active then you go

Yummy_2-1656523891394.png

 

Yummy_0-1656523820316.png

and pick new plan

Yummy_1-1656523831941.png

Where did you get stuck?

 

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