My wife got a message saying her credit card info needed updating.

[Patrickyukon]

I thought both of our plans used my credit card.

My password did not work and I am currently locked out. Can a company representative call me at xxxxxxxxxxxx to sort this out and update our plans.

[JL9 · Accepted solution]

You may want to remove your number as this is a public forum. Also that message could be in error. Is the card you have for both you and your wife in good standing and not expiring anytime soon? PM seems to be quite skilled at sending out messages in error that you cna just ignore (about this or data or minutes) 

[softech]

@Patrickyukon 

Sorry, PM support is all online.  They won't be calling you back for password reset

You can either wait a full hour first and try again

If you still cannot login on the first attempt after the wait, try to use the forgot password link there ( https://selfserve.publicmobile.ca/forgot-password/ ) to try to reset the password yourself.    Once a correct email address is entered, you just need to answer the security question you had setup before to complete the self-reset process

If you are unable to reset it that way, you will have to open ticket with PM Support and have them to assist the password reset process

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there