08-24-2020 04:19 PM - edited 01-05-2022 12:55 PM
Hi,
My account shows only phone calls made during last 30 days.
Is any way to get access to a list of calls I made back in December 2019?
Thanks,
Hena.
08-24-2020 04:24 PM - edited 08-24-2020 04:37 PM
@hennady wrote:Hi,
My account shows only phone calls made during last 30 days.
Is any way to get access to a list of calls I made back in December 2019?
Thanks,
Hena.
@hennady What type of phone do you have? If you use Android go into your Google Settings and Preferences and see if the calls are showing up in your logs.
08-24-2020 04:24 PM - edited 08-24-2020 04:29 PM
No @hennady it goes back only 3 months. You can try contacting the moderators and ask them if its possible. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. And good luck.
08-24-2020 04:23 PM - edited 08-24-2020 04:38 PM
@hennady wrote:Hi,
My account shows only phone calls made during last 30 days.
Is any way to get access to a list of calls I made back in December 2019?
Thanks,
Hena.
Instead of using the fixed last 7 days or last 30 days, you can select using start and end date for up to 1 year.
Sorry. Max 6 months from self-serve portal.
Create a moderator support ticket to get last December call records.