transferring your number - incorrect account number

[sebhtml]

Hello,

I have my new Public Mobile account number. I successfully logged in on

https://selfserve.publicmobile.ca/

I received a text message on my mobile telling me that I entered an incorrect account number

(current account with Fizz) for transferring my number.

I tried to explain the situation to the robot at https://publicmobile.ca.ada.support/chat/

but it does not get it.

Can I send the info via private message to a PublicMobile support person on this forum ?

That would be neat.

[Jb456 · Accepted solution]

@sebhtml 

Don't use Simon the chat bot. It can be a pain in the.... 

You're currently logged into your community account. So simply click this link below to send the moderators a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[sebhtml]

Hello,

When I try to submit a ticket, the system asks me to log in using my community credentials.

I can only assume that it is the same community credentials that I am using to post on the community board (here), unless there is a second community.

Unfortunately, I get "Error logging in" when trying to log in via the link provided by SIMon.

The link that SIMon has given me is:

https://www.publicmobile.ca/en/qc/get-help/form/xxxxxxxxxxxxx-yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy...

(I redacted the value passed as a GET parameter since I don't know what it contains.)

[Daps]

@sebhtml  Just want to point out that if you submit a ticket, your request will likely be handled more quickly.

When you start up SIMon the chatbot, follow/enter these prompts

- how to port in
- transfer my number after activation
- port in troubleshooting
- Submit a ticket: click me

By submitting a ticket, your request is preauthenicated and moderators can help you more quickly.

These are Moderators' working hours:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday from 8 AM to 10 PM Eastern time.

[gblackma]

@sebhtml the port will fails. Resend the information. Type " Port Request "and follow the prompts to get to a moderator. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[computergeek541]

You can send one by clicking the following:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456]

Click link below to private message the moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your envelope on top right. That's your mailbox where they will respond to you.