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My account shows that the last time payment was made was May 15 even though I was billed on June 14 and July 14.  Hence, my public points have not increased.  What is going on?  The only change I’ve made in the last two months is opt for the 500MB da...

I was on the old $15 250 MB data plan but switched to the $15 500 MB plan on renewal.  When I logged into my account on the renewal date, it said that 100 MB of data had been used.  How can this be?  It was the first day of the subscription and I had...