Good afternoon!
Recently had to get a device, though we already have over 10 devices online with Public Mobile.
I bought a Ulefone Note 21, which is a 4G phone running Android 14.
Previous Ulefones (an X13, Power Armor 14, Note 18) have all worked flawlessly. However, when in a call on the Note 21, the signal indicator goes into 3G mode, and the VoLTE icon shows up.
There is no selection in the connections menu to enable/disable VoLTE. I did the *#*#4636#*#* trick, and the VoLTE Provisioning selection is grayed out, I can't activate it.
Checked my wife's Ulefone X13 which runs on Android 13, and there is a selection to enable/disable the VoLTE in the connections menu. And her phone does not flip over to 3G during calls either. Same with the 5G capable Note 18, it has a HD icon that shows up, and stays in 5G mode while in calls.
The link to check device compatibility doesn't seem to work so before I go try to bug anyone, I thought I'd ask if anyone else has experienced this, and if they managed to resolve it?
Thanks!
Terry in Winnipeg
