Problem during port from Virgin mobile

[Owen97]

Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."

No call or message has come through despite my Virgin mobile service still being online.

Does anyone know who I can contact on Public Mobile side to fix the issue?

Thanks

[LD91]

Hello, 

I am having the exact same problem. Can someone give the number for the porting team? Thank you!

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[O589]

Can someone help me as well please? Similar problem, my Virgin account number is 9 digits but the porting process requires 13

[hTideGnow · Accepted solution]

hi@Owen97 

  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[computergeek541]

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@Owen97 wrote:

Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."

No call or message has come through despite my Virgin mobile service still being online.

Does anyone know who I can contact on Public Mobile side to fix the issue?

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I've asked someone from Public Mobile to contact you.