Porting issues

[PM_Customer1]

I switched to public mobile with eSim and now I can only make phone calls. All incoming phone calls goes to voicemail and I don't get notified. Also, I can't recieve text messages. Please help! This is urgent! I need help! 

[CSA_PM]

Hi @ PM_Customer1 

I sent you a private message. please click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

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@PM_Customer1 wrote:

How do I authorize it as it is past 90 minutes?

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There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them to restart port.

[PM_Customer1]

How do I authorize it as it is past 90 minutes?

[PM_Customer1]

I replied YES past the 90 minute duration

[hairbag1]

@PM_Customer1 

the port process requires your old account to still be active...is it ? Leave their sim in the cell and you'll recieve a confirmation of your port request...to which you must text YES within 90 mins...did that occur ? If so, now remove or delete old network sim and select the Public Mobile esim to be the Primary.  So far, so good ?