Is that for calls or data? What have you done to troubleshoot? What type of phone do you have?
If you have a physical SIM card you could test it in another phone to see if it works.
Also go to your phone settings settings and reset networks.
If you've tried all that and still nothing works you can open ticket with Public Mobile.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
'Contact Us', and choose your topic.
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
