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Inquiry of refund

helloaa
Great Neighbour / Super Voisin

Hello, I am a user of Public mobile and paused for this subscription due to personal reason. I wonder if I could get refund for recent payment as I would not use this month’s service.

Thank you,

3 REPLIES 3

BKNS27
Mayor / Maire

@helloaa 

Unfortunately, PM is a prepaid service so no refund. Only time that an CS_Agent issue a refund during activation/creating a new account that didn’t work.

hairbag1
Mayor / Maire

@helloaa 

as a prepaid service, Public Mobile won't grant a refund to you to pause your account.

TheSterlinger
Mayor / Maire

Sorry to hear of your issues.

Public Mobile though doesn't provide refunds. How long did you not use the service for? Three weeks? One month?

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