Port confirmation text

[Courtneyh01]

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

[softech]

@Courtneyh01 

the team I sent you should be able to re-trigger the process as long as the port request is not over a month.  You can try calling again

But at the same time, message PM support , they can for sure help , just take a bit longer

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Courtneyh01]

They weren’t able to help because the 90 minutes were past. They had no idea about anything 

[Courtneyh01]

I took out my old sims before confirming the text, I still have my old plan active. So I can make calls. Physical SIM. I will attempt to call 

[softech · Accepted solution]

@Courtneyh01  physical sim or esim?  

can you at least able to  make outgoing calls?  

For port, there is a number to call to talk to live support to get the port status,   they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed