Service

[nessacyu]

Hello! Can anyone help me access my SIM PUK? Thank you 

[hTideGnow]

hi @nessacyu 

if it is sim card puk neede, then yes, you can switch to esim, but you need to pay $5.

Why spend the money, message support agent again.  They will reply today

[nessacyu]

Hello! CS has not responded to my tickets since last night. My SIM card requires a PUK for me to gain access. I see there are eSIM cards available and I wonder if I switch to an eSIM card, will still encounter the same issue as my physical card? Any help is appreciated. 

[softech]

@nessacyu 

you sure yours is a sim card PUK that you need?  If you need a device unlock code, you don't ask PM support for it

[hTideGnow]

HI @nessacyu  you probably don't need us to tell you how to open ticket with  support again.  Check Community inbox for PM agent's reply.  If really no reply, could be because of the weekend, please submit them another message

[nessacyu]

I already did that but CS has not responded to my ticket since last night. 

[Handy1]

@nessacyu  You need support to help with that 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[nessacyu]

Customer service not responding to my tickets or emails. Is there a faster way to get a response?

please advise. I need assistance to access my PUK to unlock my SIM card. Thank you 

[softech]

@nessacyu 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help)