02-25-2024 09:27 PM
Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.
02-25-2024 09:28 PM
HI @ericrleung
call the porting support team. I will send you the phone number to your Community inbox
02-25-2024 09:28 PM
There is a number to call to talk to live support and update the info, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed