porting/esim issue

[ericrleung]

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

[hTideGnow]

HI @ericrleung 

call the porting support team.  I will send you the phone number to your Community inbox

[softech]

@ericrleung 

There is a number to call to talk to live support and update the info,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed