06-07-2023 05:29 PM
I lost my phone and i cant get into my account cuz i they nedd a code from my phone number. How can i solved this if i dont have an access to my phone anymore? Please help
Solved! Go to Solution.
06-07-2023 05:48 PM
@Joanne59 Have you tried "forgot password"? That should give an option to have the code sent to email or tel. number.
06-07-2023 05:41 PM
hi @Joanne59 if you do not see the option Send email, maybe your EverSafe not completely setup yet. Please submit ticket to CS agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-07-2023 05:31 PM
Click resend code and then choose the email option. Assuming you've done all the new system change over.
06-07-2023 05:31 PM
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@Joanne59 wrote:I lost my phone and i cant get into my account cuz i they nedd a code from my phone number. How can i solved this if i dont have an access to my phone anymore? Please help
Please select the option to resend the code but choose the selection to send it by e-mail.