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[alex190]

why would it not let me login into new portal with old password used computer generated one worked ?

[softech]

@alex190  what was the exact error message??

Try again using another browser and try on Incognito mode

[pmbc]

Does your password meet the password criteria?  I can't remember what it is exactly but it'll be min length, uppercase letter, lowercase letter and number.  Maybe it'll need a special character like punctuation.

Edit: these are the criteria your password needs to meet.

Passwords must contain:
Minimum 8 characters
At least one number
At least one capital letter
At least one symbol like # or !
Cannot use dictionary words, personal data, email address
Can’t repeat more than 2 identical letters or numbers in a row (AAA or 111)
Can't use your past 5 passwords

[HALIMACS]

@alex190 

try from a different device and using incognito or private tab

[alex190]

wont let me change passwords after setting up with comp generated on to login ???

[esjliv]

@alex190 - so a computer generated one worked, well that's good. So you logged in then. Upgrades needed new requirements on your account I guess.

Did you have to create a new nickname too, if you want your old one back submit a ticket to CSA. They can get it back for you.