I am a US citizen and visiting Canada as a tourist. Want to buy Prepaid SIM card. Went to store and purchased this Public prepaid SIM card. While entering the payment information online, system couldn’t take the my postal code. Why??
I am giving my Visa card information.
if credit card is not working, can I give debit card?? But I believe it will ask same information for my address.
will appreciate your support.
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I am giving my address and code correct. But system not even taking it. This is the card which I regularly use.
Public Mobile doesn't ask for billing address for payments. Address-wise, only the postal code/ZIP code is asked for.
Asl for the account profile address, that can be set up to anything and doesn't need to be the same as your credit card. I suspect that only Canadian address might be accepted.
@SajjadAli , If using Mastercard, Visa, Or Visa Debit Or Mastercard Debit, They should work, as long as info matches that from your financial institution
If there is an issue, contact your financial institution to inquire, and if its a lock or something, provide the appropriate info to Both PM CSA and Financial Institution to correct
@SajjadAli - Public Mobile currently accepts credit cards (Visa, MasterCard, American Express), Visa debit, and MasterCard debit cards issued by Canadian or American financial institutions that are associated with addresses in Canada or the U.S.
See here for more info. https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card
If you continue to have issues submit a ticket to CSA. To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Normally Faster use this link to: Get Help With Public Mobile Chatbot
2 – Slower - Use this link to:
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)