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cant login with my cell

boxmaestre
Great Neighbour / Super Voisin

why cant login from cell keeps taking me through set up account why ? download app from google play set up on my computer fine then want to use it on my cell it keeps saying invalid email ??

6 REPLIES 6

@boxmaestre 

If you haven’t created a Eversafe ID, you need to Sign Up first then you can login.

The email for your account will be merged to the same as on this Community.


@boxmaestre wrote:

NO WONT LOGIN


Even after restarting your phone,  then open the app and try again @boxmaestre ?

It works on desktop/computer you say?  try uninstalling the app, then reinstall it. Log in with the same email and password you do on desktop/computer. Type it in, rather than letting it autofill.

boxmaestre
Great Neighbour / Super Voisin

NO WONT LOGIN

boxmaestre
Great Neighbour / Super Voisin

SAME KEEPS TAKING ME TO SIGN UP NOT LOGIN 

 

frostyfire22
Great Citizen / Super Citoyen

@boxmaestre Try to Double check you are entering your details correctly. I've also noticed that pasting/autofilling in your information to log on will say it is invalid so try avoiding that. 

esjliv
Mayor / Maire

@boxmaestre - allow it to auto connect, when the email and password autofills. Don't select login. Does that help?

edit, actually just testing it myself, I need to choose Log In. Try restarting your phone,  then open the app and try again.

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