01-02-2023 08:20 PM
My 2GB for 24 months promotion started on Oct 15, 2022, and now it is in the 3rd cycle, but my account shows it is in the 4th cycle. How to fix it?
Solved! Go to Solution.
01-02-2023 09:24 PM
Thank you hTideGnow for your detailed information.
01-02-2023 08:42 PM
hi @CRA then open ticket with PM CS agent and they will look into it
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-02-2023 08:41 PM - edited 01-02-2023 08:42 PM
@CRA @Then try reaching out to support use my bottom link (preferred choice ) in last post and talk to agent right here in the community
bottom of page last post
01-02-2023 08:39 PM
Hi Handdy1,
Thank you for your answer. I tried incognito mode, but my account still shows the promotion is in the 4/12 cycle. By the way, I made a mistake in my original post. The promotion is for 12 months, not 24 months.
01-02-2023 08:29 PM
This is a known glitch that customer support will have to fix for you. Contact them as above.
01-02-2023 08:29 PM
You'll need to reach out to a Customer Support Agent and have them reset that promotion counter.
Use the Chatbot Simon to get a service ticket started first.
01-02-2023 08:23 PM - edited 01-02-2023 08:27 PM
Try signing in again in incognito mode there cache issues also you can try once signe in refreshing page for current info
Refresh page. ^^^
edit if you need further help don’t hesitate to reach out to agent
Getting help from agent , through automation
Or get direct help from a agent right here in the community ( my preferred choice )