Having trouble logging in

[Tasmiara]

I have a different account with an active plan and I am having trouble logging in even after putting the correct email address and password. It says “Error logging in”. Then I tried to reset password through my registered email but I didn’t receive any code. I checked my spam folder and I have never blocked public mobile from my email so I don’t think it is a problem from my end. Can you help me with this? 

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[HALIMACS]

@Tasmiara 

If you are attempting to login using Google Chrome, with saved login credentials, sometimes your device will autofill and auto connect to the login processes WITHOUT tapping the log in button.

If your browser does this, DO NOT tap login - let the system automatically log you in.

Tapping 'log in' while it's trying to log you in will always generate an error message.   After your credentials auto-fill (if they do), give it about 30 seconds to see if you reach the landing page.

[walker1]

@Tasmiara 

Try logging into your account using a different browser in incognito or private mode instead.

Try using a different device like a computer or laptop instead.

[softech]

@Tasmiara PM site has cache issue and will be an issue with logging in with different credentials

please login again using incognito mode and it should work

[Handy1 · Accepted solution]

Try again in incognito mode private mode , if all else fails get help from a agent 

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