New eSIM not working

[Stanpaulll]

Hi, I’m having trouble activating my Public Mobile eSIM on my iPhone. The eSIM installs successfully and Public Mobile shows under Network Selection, but the phone stays on SOS and eventually says activation failed.

I’ve already restarted the phone, toggled airplane mode, and tried manual network selection. My iPhone is unlocked.

[hairbag1]

@Stanpaulll 

disable old network esim and make sure the Public Mobile esim is set to primary. 

Try doing a network re-set to see if that helps.

If that fails, use this link to message Customer Support (but they're sleeping now until the am)..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage