Forgot my email and password, can’t sign in

[esjliv]

@Crimsa - Note that after 90 days in suspended status, OR if you port your Public number to another provider, your account will be deactivated permanently. 

Could this be your situation?

[hTideGnow]

Hi @Crimsa did you try to Reset Password and try your email address?

if you have no idea at all and need to change the email address, you need help from CS agent.  

Open ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Crimsa 

SIM swapper?🤔

[DDM69]

Also… record your login information somewhere for future reference. 

[walker1]

@Crimsa 

You'll have to reach out to a Customer Support Agent for help with your login information.

Use the Chat Bot Simon to get a service ticket started first.

[softech]

@Crimsa  start with Reset Password link there.

if that does not work, you will have to open ticket with PM support and have them to sort it out for you

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@Crimsa  To change password you will need help from agent 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[Yummy · Accepted solution]

Contact agent to reset your access:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here