Account

[LHM11]

I attempted to purchase another 15 days of calling, text and data for $30.00.

The response is "cannot process at this time".

I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.

Please review and correct.

Thank you

Regards,

[hTideGnow · Accepted solution]

HI @LHM11 

re-buying the same US roaming after the first one has expired is a bit troublesome, you need to wait 24 hours 

I understand you don't want to wait, so, you will need PM support agent to help to re-buy for you.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437