Community

Bhaskar_ · ‎08-11-2023

My phone is repeatedly going into “Invalid SIM”. It registers correctly each time I power cycle. But says “SIM error” or something like that and displays “SOS only” and “Invalid SIM” alternately. I haven’t done anything to the phone.

Bhaskar_ · ‎08-12-2023

Thanks for letting me know.

Bhaskar_ · ‎08-12-2023

I have an iPhone 8 Plus. It doesn't support eSIM. I will contact customer service as per your suggestion if the problem comes back again. It has been working for last 5 hours!! Thanks for your help.

Bhaskar_ · ‎08-12-2023

Thanks for the suggestion. I will see how it goes. It is still registered (since I came back home). I will know later if it is related to cell handover. So far, after about four power cycles and being in the same cell coverage area, it is working. I will reach out to customer service as per @Handy1 suggestion if it happens again.

TheGx · ‎08-11-2023

This happened to me today and I had to restart my phone(not power off) by using the restart option on my phone but pretty sure that powering off probably works too...had to restart 2 times before my sim worked again...this happens to me about once every few months or couple times a year and not sure why...

Handy1 · ‎08-11-2023

That’s true in that case another option if your phone supports it would be eSIM also and you can do it right away $5 also @Bhaskar_

Chalupa_Batman · ‎08-11-2023

It sounds like you may need a new SIM card. Sadly they don't last for ever. A small blip of static electricity can wear it out. Follow @Handy1 suggestion of reaching out to customer service and see what their advice is. I think they'll say your SIM needs to be replaced. If they DO say that, don't buy it from them. I only say that because it will take weeks to get. If you have Amazon Prime, it's only $4.99 and faster shipping.

Handy1 · ‎08-11-2023

@Bhaskar_ Then I’d get support to investigate for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Bhaskar_ · ‎08-11-2023

No. I’m with Public Mobile for more than 4 years now. I am still connected with LTE since my last power cycle one minute ago. Don’t know how long it will stay connected.