Didn't receive sim card it has been more then 10 days

[Stephanie14]

Still waiting for my sim card and it has been 3 weeks?

[eddieO]

There is a 4th option but it only applies if your device is eSIM compatible, where you can order it through the PM app and not have to wait or leave the house to get it

[Rastin]

Well then you have 3 choices

1 contact pm and have them send you a new one.

2 get a new one from a telus store. $10

3 order one from Amazon $5

If you paid for the first put in a ticket to get credited for the new one you have to buy.

[eddieO]

CS_Agent should be able to help you. Create a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[hTideGnow]

HI @Stephanie14 

sim card delivery can vary from 3 days to 3 weeks. 

But you can check with support and confirm they got the order.  Please submit ticket by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437