Public Mobile has taken money from my account, services still suspended

[Vithurshini]

Its been over 3 hours since payment was made, subscription still shows old cycle, however payment history shows the proof of payment that I had made today. I turned my phone on and off, put airplane mode on and off. When I call the 611 number it still says my account is suspended. PLEASE HELP. this is extremely urgent and its absolutely infuriating not being able to speak to a real human in real time. I need my services back on for my job. Please advise. 

[Vithurshini]

Thanks for the cool trick! Sadly, it did not work. But i really appreciate it! 

[Dunkman]

@Vithurshini 

As you wait for CSA help, there is one old trick that might help.  In your self service account, report your phone lost/stolen.  Logout.  Log back in and report your  phone found.  That sometimes restarts the payment process in the past.  

[hairbag1]

@Vithurshini 

best not to submit more than 1 ticket...unless it's been 24 hours since first one. Watch the little envelop icon on top right side of page will be highlighted when they respond.

[Vithurshini]

Hi, thank you. I've actually already submitted 3 tickets as of now, unfortunately no response from them. @

[hairbag1]

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@Vithurshini wrote:

@CS_Agent 

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click on the little orange ball on lower right side of page to start process of CSA help. They'll need your name, acct #, ph #, PM pin #, etc....

added...the first suggestion supplied has a link as well.

[Vithurshini]

No, all services are suspended. 😞

[Vithurshini]

@CS_Agent 

[hairbag1]

@Vithurshini 

is data (not wifi) or texting working correctly ?

[Vithurshini]

Just rebooted, still nothing, I've been trying to get a hold of someone with no luck.

[Vithurshini]

It still says my account is suspended , however payment history on my laptop and phone show proof of receipt that I have paid and so does my bank statement. 

[hairbag1]

@Vithurshini 

log in to your account on a laptop, but use incognito mode. It should show you your current account status. Alternative...dial 611 with your cell to hear current account status.

[hTideGnow]

hi @Vithurshini 

reboot the phone once more and try

if still no service,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437