@will13am wrote:
@RavingRaven wrote:
Public Mobile is walking a fine line to not be accused of targeting "vulnerable" groups of customers with its elimination of low cost plans and rewards bill discounts for existing customers. This could be considered discrimination and lay the groundwork for a human rights complaint and/or a CRTC complaint/hearing.
Again I am not trying to be heartless, it is a pretty big ask for telecoms to offer a fixed price plan that survives time and inflation. The feds had their photo op with Roblaws and it led to nothing but a photo op. The best environment for price discovery is the market place.
If they can offer $9.95 internet service then they can afford to offer $6/$8 limited emergency Mobile services. If these plans are further discounted by referrals then they are also profiting from the plans maintained by the referrals. Telus has an ARMU at Public Mobile that is 6 times that of their traditional customer with Koodo or Telus services because of their online only mobile provider business model.
By providing traditional customers who have a voice, an income level and the resources to complain and/or change providers with lower priced, larger data bucket, feature rich plans that has eaten into the ARPU/ARMU Telus has chosen to profit off those who can least afford it and if that profit margin is not good enough then kicking them to the curb for the sake of corporate greed is just fine to them. They are already invisible numbers of society. If they cannot defend themselves and no one stands up to defend them rather the many who have no problem defending a corporation whose income rose to $5.2 billion last year.
