CS_Agent

[Bill66]

I just drove 1.5 hours and paid $10 to get a SIM card, created a new account because i was not allowed to switch my PM plan, paid another $21 for new subscription, and now my phone says "no SIM"

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

Hi @Bill66, have you registered your new SIM card on the PM app on your phone? Did you turn off your phone to install the SIM card, or have you restarted your phone after after registering on the app and installing it on the phone?