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how to cancel account

Nathan26
Great Neighbour / Super Voisin

i need to cancel account, i didn't have esim compatibility, so have to start another account, how to do i cancel this one? 

3 REPLIES 3

Phil_Adelphus
Mayor / Maire

@Nathan26  Another option for getting a physical sim card is to call a Telus/Koodo corporate store if you have one nearby, and see if they have any Public Mobile sims in stock.  The slowest way would likely be to buy it from Public Mobile.  Once you have the sim card just use that on the account you already set up - you  may need customer service to switch it from esim to physical sim since you originally selected esim.  If so submit a ticket at the chat icon bottom right of this page. 

Rastin
Model Citizen / Citoyen Modèle

You shouldn't haft to cancel the account. Just buy sim card. Amazon is the fastest way to get one

Meow
Mayor / Maire

- Port to another provider

- Declare phone lost/stolen. After 90+ days of no pay your account will be deleted

- Go to Payments. Toggle 'Subscribed' to off. After 90+ days of no pay your account will be deleted

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