Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
[Update: I was told everything was within normal working parameters, 30Mbps daytime and 1Mbps at night. Not using 5G might help...]Hi, am I the only one that has been having the worst coverage lately (1-2 months)?Brand new S24 Ultra, so 5G and all, b...
Hello,I've been using Public Mobile for many years and we've always use the payment method of making a lump sum payment which would lasts for a few months.However, my credit card has expired and when I try to update it, it now said I have to agree to...
I have a US long distance add on, while I was on a conversation today I received a text that all my add on minutes were used, but after the call, I logged into my account and I still have 95% of my minutes left, I only used 5%, so why did I receive a...
Activation & # porting was successful yesterday & the phone is working well - but I may need to know a 4 digit PIN one day, & at this point do not know what it is. How can I find it ?
I have gone to the community and the answers do not fix my issue. I was on Rogers until I switched to public mobile and pictures/emoji s bothe were received. Now none are received, only text with no graphics. I followed troubleshooting and APN IS GRE...
My phone was taken and along with it the SIM card. I would like to continue my subscription and telephone no with Public, If I buy a new e SIM for a new phone how do I keep my old tel no?Thank you,William
I am stuck on step 6. activating sim. I subscribed and chose an e sim but didn't work. I got a new physical sim and still just go to customer service chat. Help please. I was billed...
Hello, I have a registered phone with public mobile and the website is not recognizing to log me in. My email ID and password, when submitted is sending the code to some unknow number. I have two accounts. one ending with 6673 is fine but oneending w...
Maybe it is me but trying to buy a new eSIM for a new phone replacing my old one. on the buying page there is a pay button that is overlaying the cancel and an other buy button. the one on top is not working and it is hiding the one below. any sugges...
hi !so today, i am unable to update my payment / credit card information on the PM APP.it asks me to put in my postal code, but as soon as i start typing it in, it freezes. i can't get past the first letter.i deleted the app, and re-installed the app...
I got a notification for a promotion where the $39 plan was offered for $30. I'm not sure where the notification gone, may be I archived it. How do I get it back, I need to get it for a new number.
Can someone tell me why my monthly rate has increased without warning or notification. Whatever rewards I had, I lost everything.PM customer since 2018, not impressed
I activated a new SIM with Public and requested a number port from another carrier. I confirmed the port with the other carrier, but still am not receiving texts via Public. It has been 24 hours since I started this process, well beyond the 5 busines...
I need a new phone that is VoLTE compatible at Public Mobile. I am thinking to buy the Samsung Galaxy A35 5G (Canadian model SM-A356W).Could someone who uses Samsung Galaxy A35 confirm that VoLTE works on the Public Mobile network?Thanks for your hel...
I started with PM so many years ago on a starting $40 / month, along with $2 off from auto payment = $38 + tx each month.Along the way I have- referred several friends and was able to verify the $1 off was applied for each one- taken advantage of sev...
Hello, I would like to keep my account active only until October 12th and do not want to use it after that. Is there any action I need to take?I will no longer be in Canada and will be returning to my home country, so I want to use the service only u...
Hi:Can you tell me the PAYMENT METHOD: add funds with credit card means add money today and pay the upcoming payment which is Oct 18 automatically on that day?ThanksYin
