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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 57255 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 63922 Views
  • 183 replies
  • 32 Bravos

Can't update credit card info

I have tried all the suggestions already given such as different browser. Do I have to unsubscribe and pay by the month? How do I pay by the month?

bnh1 by Great Neighbour / Super Voisin
  • 1171 Views
  • 9 replies
  • 0 Bravos

No incoming calls

Just changed from Roger’s to PM. (3 days ago) I can call but no one can call me. They get message from Roger’s stating my voicemail is not activated.  I also no longer get OTP numbers to verify secure accounts I try to log into. I have update the iOS...

RandyLosier by Great Neighbour / Super Voisin
  • 653 Views
  • 2 replies
  • 0 Bravos

Resolved! Did not receive activation summary email

I just paid for the 29$/20gb plan, downloaded the app and attempted to transfer the number from my current carrier to the eSim. However, I keep getting the activation failed message (eSim not installed).I read in previous posts that you can activate ...

J_Smart by Great Neighbour / Super Voisin
  • 1628 Views
  • 7 replies
  • 1 Bravos

Activation of SIM card

Hi! need to activate my SIM cardi paid for my services already since last week and i would like to have my services turned on plss 

Zabelle by Great Neighbour / Super Voisin
  • 646 Views
  • 4 replies
  • 0 Bravos

USA

I'm going to Los Angeles next week. I have a free calling to the US plan. Will my phone work there? Will there be roaming charges? 

Leroy7496 by Great Neighbour / Super Voisin
  • 1745 Views
  • 10 replies
  • 0 Bravos

US Roaming-3GB Data (15 day)

I just bought this service. Does it include 3GB Data, unlimited Talk & Text for 15 days?Why come I checked in my account and it said: My add on has 3GB Data left, but only -1 message Text and -0.02 talk  minute left?

QUOCTUANTRINH by Great Neighbour / Super Voisin
  • 751 Views
  • 3 replies
  • 0 Bravos

activation

this company  is sucks. note  you can't  activate  your sim  with out  a credit card

wak_wak by Great Neighbour / Super Voisin
  • 704 Views
  • 3 replies
  • 0 Bravos

Canada USA calling and texting

If I have Canada USA plan and reside in Canada can I whike I  am visiting USA make calls to Canada or use my data in USA  without charges. 

Izzyis by Great Neighbour / Super Voisin
  • 1741 Views
  • 7 replies
  • 0 Bravos

Esim installation

I paid my subscription, but when I opted to transfer my old number and activate esim, it didn't install after 3 tries, then boom! it said contact support 

UncleCee by Great Neighbour / Super Voisin
  • 504 Views
  • 1 replies
  • 0 Bravos

Resolved! $29/month plan

Does the $29/month with 20GB for all subscriber?

guobeiwu1 by Good Citizen / Bon Citoyen
  • 922 Views
  • 3 replies
  • 0 Bravos

Resolved! [ESim will not Install

Has anybody had issues with installing their e-sim?  I cannot get it to install with either the QR code or the link in the App.  I have reached out to support but they're very slow in responding so wondering if anybody else has had issues and can poi...

MagiScallion by Great Neighbour / Super Voisin
  • 3483 Views
  • 6 replies
  • 0 Bravos

Resolved! Does SIM card get locked to IMEI on activation? LTE Router issues?

Just signed up for PM; Sim card will be in the mail in a couple of days.. I think it will work with my unlocked (previously locked Moto G Stylus 5G 2021; only seems to be missing 1 band of many listed) phone; But I'm mainly interested in using PM SIM...

OnlPM by Good Citizen / Bon Citoyen
  • 1713 Views
  • 4 replies
  • 0 Bravos

My credit card expired

How can o pay my phone number as it is on hold for lack of payment?I cannot enter my account.

Misu by Great Neighbour / Super Voisin
  • 421 Views
  • 1 replies
  • 0 Bravos

ESIM would not download to Phone

I explained in detail in a recent ticket to resolve the Esim and authentication issue. When I logged into my account the Authentication issue still presented itself.Please take strong note that the app is locked into the authentication screen, it doe...

Brendan1111 by Good Citizen / Bon Citoyen
  • 928 Views
  • 4 replies
  • 2 Bravos

@eSIM

I want to move my eSIM to other device. I want QR code for eSIM. 

Mitull by Great Neighbour / Super Voisin
  • 800 Views
  • 5 replies
  • 0 Bravos

Latest Public Mobile offer.

I have been a user of Public Mobile for a number of years and am now paying $33 a month for 15 GB.Public Mobile now offer For a limited time, subscribe to a 20GB plan for only $29/month. and I would like to know how I can take advantage of this.

Scribe_555 by Good Citizen / Bon Citoyen
  • 3083 Views
  • 8 replies
  • 1 Bravos

Resolved! Cant send or receive messages

I have checked my APN settings in accordance to all the posts and chat help on Public Mobile and they are correct. I've been a customer with PM since 2016 and have only had issues wen I forgot the change the APN after switching my phone. I haven't sw...

Lackey250 by Great Neighbour / Super Voisin
  • 1316 Views
  • 5 replies
  • 0 Bravos

Resolved! Bonus Data is Gone!

I received this message from public mobile on March 8, 2024.Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 ...

soulmover by Great Neighbour / Super Voisin
  • 2244 Views
  • 9 replies
  • 3 Bravos

Not receiving Texts

I'm not receiving texts, but I can send texts and recieve/send phone calls. How do I fix this?

Nano1996 by Great Neighbour / Super Voisin
  • 637 Views
  • 3 replies
  • 0 Bravos

Unknown Request Failure

  Hello I've been having difficulties trying to log in to my account. I keep getting this message when I put in the 6 digit verification code. I've tried reseting my password but it just gives me the same error message

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Crspence by Great Neighbour / Super Voisin
  • 835 Views
  • 3 replies
  • 0 Bravos

Resolved! Password help

Hi everyone.Changed the password and when I login, it still says the password is incorrect.  Tried three times and no luck.  Any suggestions?

Cujimoto by Good Citizen / Bon Citoyen
  • 708 Views
  • 2 replies
  • 0 Bravos

Public Mobile Card

Today, I purchased a Public Mobile card for $20 from 7/Eleven, but when I tried to add it to my phone, I encountered an error stating that the PIN number is invalid. Despite seeking assistance from the 7/Eleven worker, I was told that they are unable...

Peteri by Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 1 Bravos

Phone cuts out

During a phone conversation, there are 3 beeps and the call is dropped

Bob38 by Great Neighbour / Super Voisin
  • 820 Views
  • 4 replies
  • 0 Bravos
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