Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Incoming calls straight to voice mail. Previous carrier has confirmed problem with number transfer. Told me to have new carrier send request for phone number transfer again. Even though I responded to SMS to authorize transfer by responding YES to re...
I need support with my phone connection. For the past few weeks whenever I make a phone call, the people on the other end can barely hear me. My phone has an excellent case and there I haven't even dropped it anywhere so I'm very confused why this is...
Hello,Is it possible to call switzerlandThank youAndré
i am using my phone quit long last Fridays morning before noon my phone is showing SOS Only, my sim is working on another phone other sim is also not working on mine, restarted, network reset, sim swap turned off for 1hr nothing did work. also its no...
I chose the subscription plan online and got the SIM card mailed to me. I tried to log into the app and activate it, and I need to transfer my number from Koodo to Public mobile, but the app told me it was not activated. What am I supposed to do now...
My phone is not compatible for esim activation. How do I get past activation message
Signed a subscription with Public Mobile last week. Bought a new iphone today, tried to use the QR code (from last week) for my esim to install Public Mobile on my new phone. I get a message "unable to Activate esim, contact your carrier for assist...
I switched over with my same phone number from Public Mobile to Koodo in August. I am still getting billed for Public Mobile in October now. Every time I try to go online to find out why or take off my preauthorized credit card it won't let me in. ...
I’m currently not receiving texts from 2 numbers (both androids), and any time a code from my bank/security verification code is sent I have never received it. I have already tried: resetting my network services, turning on/off airplane mode, letting...
Hi. Someone I know is interested in PM and asked me if it's possible to have the same phone number. If it is, what instructions should they follow? Also do all Telus stores carry PM sim cards?Thanks!
My cellphone is broken, and I can’t see 6 digits code to sign in. Are there any other way to receive the code or log in my account?And also, can I use the same SIM card when I got a new cellphone?
@CS_Agent When I try and change my email address in eversafe I get the subject error message. This is after trying once and having the app kick me out after sending but not being able to enter the confirmation code.
I am not getting calls or texts even after a restart. Data works on the new SIM, but the old SIM still works and is receiving calls and texts
Hello, I changed to a new plan on Nov. 6 and was charged $114.24. I was charged $38 on Oct 20, 2023. My questions:1. Do i get refund for the unused days in the Oct./Nov billing cycle?2. It seems the $114.24 was charged right away without applying the...
Hello. After trying to place a call, recorded message says no minutes left. Checking account there are 48 of 100 remaining. Please help. ( I rebooted phone and chec
Hi Everyone,Last evening I transferred my number to Public Mobile and today when I need a code sent to my number nothing though and I am having a hard time getting ahold of customer service as the chat is down I think, anyone know why I am not receiv...
Hello! Did the phone transfer and it works but sms is still going to my old sim?
I am unable to reply to private messages because of highlighted errors, and then it says that I have reached a limit. WTF
How long does it take for sim card's to get deleted? its been 2 weeks already I feel like it's way too long it just says processing nothing like getting shipped or anything, can someone can explain?
I doubled up - I bought US talk and text and realized I needed 3g - so paid $15 and then $30. wondering if there is any way for a credit
Error Code. M8701 I got charged 2x (as seen on my CC) I have no access to my account nor do I have access to my funds. Help please
Tried to call someone this morning from home and the call got through with no problem. I kept getting "your call can't be completed this time, please check your device" msg, when calling the same number from office.
Can I activate an old phone LG C555 on the public Mobile carrier
Is there a link or code for referring a friend?Please send an instruction what to do?
How do I cancel my tempory number?
I cannot submit a a ticket or send a msg to a CS agent. I purchased the wrong add-on and want to have it refunded and purchase the correct one. Help - this is so frustrating!
I can't activate to port out number from TELUS to Public Mobile. The number keeps getting invalid Canadian number. And even if I choose another number, there's always issue to activate. Please help as the Public Mobile already deducted my money. Than...
I purchased a data add-on yesterday, as I had ran out of my regular data. Unfortunately I accidentally purchased a U.S. data add on, so it does not work for me! Is there any way to switch it for the Canadian one!? @CS_Agent
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