Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
To do payment I dialing *611and they ask for account pin, I dont remember it
Has anyone experience loss of coverage/Network when travelling to other provinces, elevators or subways? I am currently using freedom right now, but if I am in elevators/subway, I lose connection while others do not, and the last time I visited Montr...
Help! I got charged $41 and change on my credit card. I think last month when the text came in for the free data, my daughter texted YES instead of YES2. The YES text resulted in us saying YES to upgrading to the $40 plan.I want to change it back to ...
Our account has been deactivated because we have a new credit card number that was not given to you. Can not get into our account now all we want to do is give you our new credit card number. We just received notification today that there was a prob...
I am looking to join the PM who can help with a Referral code—many thanks for considering my request.
Hi. I have just changed my phone number through My Account; however, I am having trouble with my new number. I can make calls and the new number does show up on the other person's phone, but if someone attempts to call my new number the machine says ...
Anyone who has input to PM's promotion As the promotion is related to Lunar New Year, PM, you may consider change the promo code to BONUS6FOR8 8 in Chinese stands for prosperity5 means "no"
Hello, My reception is awful in my area, people can't hear me because it cuts out or distortion and I also get dropped calls!I know it's the towers that Public uses are the issue because the users with the competition have no issues at all! Is there ...
Hello,on logging into my Public Mobile account I noticed that my service plan was changed to the higher one. I did not request that change. Can you plain how it happed? Who can I contact to report and dispute it?Thank you in advance for any advice.
Hi there, I know this is a very late notice. I received the text regarding this promotion but I did not reply as I was very concerned about scams and there were a lot during that Christmas holiday. Now I regret for missing out this great offer. I wou...
My online account confirms an active account, but when I make a call I get the aforemementioned message.I just added 15-US roaming on the account and the account payment is up to date, any ideas??
My cell service stopped working today. When I logged in to PM I saw the following message...It wasn't me. Has anyone had a similar experience? I was able to resume the service and it asked my if I wanted to activate with a different SIM card. I said...
My husband's account - Henry was charged twice on Dec11/22 - 2 debits of $11.30. Please check.
Hello, when I had received the email saying "With our We Save, You Save Discount, you can get 15GB of 4G speed data for just $40/month when you upgrade your plan using My Account." I had upgraded and chosen for it to only apply at the end of my billi...
Hi, We are trying to port a number from Public to Shaw Mobile. We haven't been able to successfully do this, I suspect because our account is frozen due to our Mastercard expiring at the end of December.can we update our payment info/ account info to...
I have no idea if this is the problem, but it might be the email that the acccount was set up with is no longer in use. How can I get into the account?
Hello, I have being overcharged. My plan was $35 before tax, after taxe (qc) it should have been somewhere $40.24 but instead, I got charded as $54.04 (2023-01-09).Please made a refund. Regards,Mimi
will the us roaming add on work in the Caribbean?
when will the roaming start after my purchase?cant seem to pick the start date.
What does it mean when my plan says I have international texting? How does it work. I am going to the Dominican and want to know it my international texting will work
I can not get into my account to change the billing information
I bought a new iPhone and my SIM card doesn’t fit
I am speechless. Just went in to update my credit card details and then discovered that:1- Unlike promise made to me on Black Friday promotion, my plan was not changed and upgraded.2- Nothing works, I cannot log in anywhere, no customer service whats...
Hi, I want to order a SIM card online and I see the option to purchase Bonus SIM or triple Punch SIM card. I just want to order one, which option do I go with and the price $10 is for the SIM card only? Will I have the option to add data after I proc...
I was recently travelling and downloaded eSIMs whilst I was away. I am now back in Canada and using my Public Mobile SIM again but every few hours it disconnects and says "no SIM". To fix this I have to take the physical SIM card and put it back in. ...
If I am travelling outside of Canada and I don't buy PM's talk/text US roaming package - will I have any cellular service...will any calls come through even to voice message and will these voice messages be charged a roaming fee? Also if I am connec...
I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January 10th.how do I go about to obtain a refund?
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