new account

[josh89]

so i recently got a new sim activated it paid for a plan but the app isnt working to get a new number and finish my account

[Rupuzes]

Hi, I just recently activated a new account, and had a similar problem. I restarted my phone with the new sim and it was recognized after that. 

[TheSterlinger]

You need the app to finish activation trying reinstalling the app or if that still doesn’t work submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@josh89  So put sim in the phone  does it work at all any services ? You mentioned you activated  . Are you just wanting to charge phone number in app .you can change number in your account profile page 

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