have 2 lines

[tdb24]

hello i have 2 lines one is my daughters phone and the other is mine seems hers is main and i cant see mine to make a payment how can i fix this 

[Handy1]

@tdb24  Support will help you straighten it out and usually reply with n the hour sometimes longer but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[tdb24]

both phones work have their own numbers but only see 1 account so i setup with a ticket see how i can fix this

[Handy1]

@tdb24  I would start with agents to help since your being charged for two lines already i think you may have a ghost account being charged to you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[tdb24]

we been using PM for few months so can i setup another email for my line or cs agent will have to help me for this 

[Handy1]

@tdb24  That’s the problem then each mine needs its own unique email do both phones actually work 

[tdb24]

hi also forgot to mention when i first setup for both lines only used 1 email account

[Handy1]

@tdb24  It’s also every 30 days not monthly so something is wrong 

[tdb24]

hi apparently it seems i can my 2 lines payment comes out monthly and my number is alternative line so should i reset up my line as new with different email account if possible thanks

[Handy1]

@tdb24  That’s not possible . You must have used another email for the second phone number . You cannot have two phone lines on one account. Please submit ticket with support to get straightened out 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @tdb24 

PM is one email for one account only.  Please make sure you use the correct email login for your daughter account

Also, try using  Incognito/private/secret mode on your browser to login My Account

[tdb24]

hi have only 1 account for 2 lines comes out monthly seems my line is alternative number and i can not view it

[BKNS27]

@tdb24 

It is not possible to have 2 lines on one account on PM. The restriction is 1 account/1 email. You need to login on your registered email address and password.

Create a Eversafe ID for your account if you haven’t done so. Click on Sign Up and use your email and password.

If you don’t remember the registered email or password. Click on forgot password or email…if that didn’t work. Contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

• @tdb24  Each line /account ( phone number ) should have its own email . Make sure to clear Web browser cache and cookies if using same device to log into the accounts. Or the last one logged into will keep displaying as PM has cache  issues . Try again incognito / private or from device or try app instead . If same submit ticket with support to help 

• send  a  private message   To CS_Agents

  ⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                            https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437