Wrong data subscription

[Jenni_Bholanath]

I clicked on US data plan, I  needed Canada add on data.

Now I have US data plan that I can't use.

[Jenni_Bholanath]

Thanks. I just did sent them a message. Hope to hear soon from them.

[BKNS27]

@Jenni_Bholanath 

An agent on Chat is a real person but you can only communicate through DM as note by @Hollister.

[Hollister]

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@Jenni_Bholanath wrote:

Thanks for the response,  I did connect with the chatbot. But it's so confusing with not talking to some real people 

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You can also private message if the chatbot is too difficult.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jenni_Bholanath]

Thanks for the response,  I did connect with the chatbot. But it's so confusing with not talking to some real people 

[Hollister]

@Jenni_Bholanath 

Contact an agent using the chatbot. Ask for a credit to your account. It will be easier than asking for a refund. Keep an eye on the mail icon during business hours.

When Are Agents Available and How Long Till I Get A Response?

Quick customer support is our top priority during business hours. You'll typically receive a response in the Community within 30 minutes, during peak times, expect a maximum wait time of 48 hours. Our agents are available to help:

• Monday to Sunday: 9AM to 10PM EST