@Theone80031 wrote:
I paid my bill and then switched to Koodo as per the offer on my public mobile account.
I spoke to someone who said to go ahead and then contact them for a refund. I am not able to
I made a post the other day about this but no one has answered and I can not find the post.
can someone assist how I would get my refund back
Hello @Theone80031
It seems someone from Public Mobile removed your post. This is how to contact them. With these offers to port to Koodo, Public Mobile and Koodo really need to be transparent about thing better.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
Check your mailbox to see if someone from Public Mobile already responded to you.
