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temporary suspension

vdffmt
Great Neighbour / Super Voisin

If I let the account go into suspension for 2 months and reactivate it later, will I permanently lose my “50% off for 24 months” promotion?

2 REPLIES 2

Sansan
Mayor / Maire

Accounts can be suspended for up to 90 days. If you have a promotion and the account is suspended,  the offer will be lost. Once payment is made, the offer should be reapplied. 

But, to find out  whether or not if you remsue your services within the 90 days can you get the promo back, it's best if you create a ticket and get confirmation from a Public Mobile agent. 

hTideGnow
Mayor / Maire

hi @vdffmt 

it should not.  But you might have wasted two month from the 24 months

 

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