Internet connection

[Sunshine14]

I am paying for Internet through public mobile however I am unable to connect to Internet for the past two weeks. Please advise. Thanks

[CSA_PM]

@ Sunshine14

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Sunshine14 

what have you done so far?

did you try reboot phone and click Reset network settings?

have you submitted a ticket with PM CS agent yet?

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[DDM69]

This is a repeat post for the same issue?  

https://productioncommunity.publicmobile.ca/t5/Get-Support/Internet-problem/td-p/1443492