03-12-2026
04:07 PM
- last edited on
03-12-2026
05:20 PM
by
computergeek541
Hi, I bought a phone plan yesterday and set it up on my iPhone via esim.
Today i try logging into the app and it says I must choose a subscription plan, as if it does not know i am customer.
The issue is that I can receive the evergreen verification text code, but once logged into the app it says 'Please select a plan'. I don't want to pay for a second plan.
03-12-2026 04:16 PM
The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there