03-30-2026 11:51 AM - last edited on 03-30-2026 03:59 PM by computergeek541
I need help with a new subscription. My phone SIM is lost, and I can't log in online because the email box was my daughter's and isn't receiving any new emails.
Solved! Go to Solution.
03-30-2026 11:53 AM
HI @GingerDavis
if you cannot login, ask PM support agent to help
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
PM can help to sort out the login issue
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
