Payment Voucher Failed to Load

[mendrycki]

I went to Shoppers Drug Mart and bought 4 $40.00 vouchers, 2 went into the wallet, and the other 2 could not be loaded.

I bought them on Saturday in Whitby on 3100 Garden Street, Reference # 105379. 

The 2 vouchers that did not load  1) Blackhawk ID# xxxxxxxxxxxx Pin#1xxxxxxxxxxx 2) Blackhawk ID#xxxxxxxxxxxxxx, pin # xxxxxxxxxxxxxxxxxxxxxx

Could you please look into this matter and put the balance ($80.00) into my wallet.

Could you also explain why this happen as I usually load this account so there is enough money for a couple of years.

Regards  Al

[hairbag1]

@mendrycki 

dial 611 to hear current plan status and to add the vouchers to your account. 

adding...best not to add too much to your account. If you ever decide to leave Public Mobile, you'll lose whatever balance is in your Available Funds...and there's no refunds either. Best to use valid Cdn payment card....Visa / MC.

[slusagm]

vouchers from drug mart should be good and can be used immediately

ask PM to check for you first

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
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[BKNS27]

@mendrycki @computergeek541 

This is a public forum so please edit out the vouchers information. Click on V in circle and edit out.

[Sansan]

PLEASE REMOVE THE INFO IMMEDIATELY. 

This is a public site. Unless you want someone to steal and use your vouchers?????

Use the circle beside the time on the upper right.

@mendrycki 

[Handy1]

@mendrycki  That’s odd , maybe you should ask support to confirm the issue 

Public mobile prefers

you  use the orange chat bubble bottom right of screen . If that dosent work you can instead send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

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