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MyBlackPhone

We used to be able to send a Private Message to CS_Agents.Hello there!. I hope you are doing well.Thank you so much for reaching out to us! Kindly note that, we migrated to a new and improved messaging system. Please follow the steps below to ensure ...

MyBlackPhone

Public Mobile's free promo bonus data add-ons are very badly administered, which causes perpetual frustrations with users.It's important to check your bonus data immediately when the plan renews because Public Mobile likely uses that 10GB data FIRST ...

MyBlackPhone · 07-14-2026

Public Mobile had launched a promo to add 10GB of monthly bonus data (PMDATA10).PM CS and customers may have it confused with a one-time 10GB bonus.It renews each month but will not appear after the bonus 10GB has been use in that 30 day period.

MyBlackPhone · 03-30-2026

25 dollars for 80 gb per month only applies to NEW customers?existing customers get only 10 gb for that price?why does PM want customers to leave to other carriers to get a similar deal?

MyBlackPhone

Exactly right.The new president, and other executives, are far removed from the reality of support issues. They only see monthly summaries and averages. They believe A.I. is the solution for more "support" for less cost.But A.I. (now, at PM) isn't an...

Re: Reminder: CS_Agent profile turndown

It's "sorted out" by not being able to be resolved."Expert Messaging" is a very different experience designed to lower support costs.

Re: Reminder: CS_Agent profile turndown

The new "Expert Messaging" is proving to be a really bad downgrade in providing support to Public Mobile customers.The previous ability to send a Message to a CS_Agent was much better:- no 100 character limit (one sentence)- no next-day automatic clo...

MyBlackPhone

Yes, we've all become aware of the new "Expert Messaging".Unfortunately, it's actually the opposite now of "Expert Messaging". Before, when sending a msg to a CS_Agent, you could describe the issue in detail (no 100 char limit). Before, they seemed t...

MyBlackPhone

No, I'm not trying to "downgrade" but rather trying to "upgrade" to a larger data plan.

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CS_Agent No Longer Accepting Private Messages

Re: Bonus data missing

Public Mobile 10GB Bonus Monthly Data PMDATA10

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Re: Introducing our new and improved Customer Support Agent process (UPDATE)

Re: Reminder: CS_Agent profile turndown

Re: Reminder: CS_Agent profile turndown

Re: CS_Agent No Longer Accepting Private Messages

Re: CS_Agent No Longer Accepting Private Messages