Bonus data missing

[MyBlackPhone]

Public Mobile's free promo bonus data add-ons are very badly administered, which causes perpetual frustrations with users.

It's important to check your bonus data immediately when the plan renews because Public Mobile likely uses that 10GB data FIRST before any other regular plan data is used. And after that 10GB data is used, your account immediately erases any existence of that 10GB bonus data - only reporting your regular remaining account data available.

This is ASSUMING your 10GB bonus data is MONTHLY and not a one-time 10GB bonus data that doesn't return each month.

[slusagm]

You likely not need to worry too much.  For some customers, their monthly 10 GB will be used first.  And once that month's 10 GB got all used up, it will be dropped off from the list - but it is still there.  When next month starts it will come back

So, it is not a one time 10 Gb.  It just disappears when all consumed and will be back